Product Updates: May 2019 – Mochi
Live Chat Software Product Updates from Mochi
Stephen Quebe

Stephen Quebe

Product Updates: May 2019

The Mochi development team has been hard at work, and we’re excited to announce some new updates. If you’d like to subscribe to receive all of Mochi’s product updates, please complete the subscription form at the bottom of this page.

For the last few months, we’ve been working with the team at Shopify to get our app listed in their App Store. We went through a lot of testing and iterations to make sure it was ready and now we’re excited to announce that Mochi is available on the Shopify App Store.

We want to send out a special thanks to all of our early users. Your willingness to patiently work with as we designed and developed the app has been immeasurably helpful.

How to Add Mochi on Shopify

Adding Mochi to your Shopify store is extremely easy. It only takes 3 simple steps. If you haven’t installed Mochi yet, you can follow the steps below to add Mochi to your online store today.

How to Add Mochi on Shopify

Make sure you are logged into your Shopify account then go to the Mochi Live Chat app page.

How to Add Mochi on Shopify

On the Mochi Live Chat app page, select the large, blue button that says “Add App”.

How to Add Mochi on Shopify

Complete the first time set up wizard to customize your chat widget, schedules, off-hours form, and dashboard.

Off-hours Contact Form

We’re also excited to announce the latest feature addition to Mochi’s customer engagement platform. We’ve had a number of users request a more robust “Contact Us” form, particularly for off-hours use.

You can now turn on an off-hours contact form that takes the place of the chat widget during non-business hours. 

The form toggles on and off based on the schedule you set for your widget and allows you to capture the names and emails of your site visitors. 

And, just like the chat widget the colors on the form are fully customizable, so you can ensure they match the design of your site.

You can access the form in the Chat Settings option in the Mochi dashboard menu. 

Keep an eye out for more product updates going forward, as we have a lot of exciting things we’re working on building for you.

We’re grateful for the opportunity to serve all of our customers and look forward to the shared successes we will enjoy in the future.


Josh Mortensen


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