Product Updates: July 2, 2019 – Mochi
Live Chat Software Product Updates from Mochi
Stephen Quebe

Stephen Quebe

Product Updates: July 2, 2019

The Mochi development team has been hard at work, and we’re excited to announce some new updates. If you’d like to subscribe to receive all of Mochi’s product updates, please complete the subscription form at the bottom of this page.

Pick the Plan that's Right for You

At the end of May we announced that Mochi now offers an off-hours contact form, for the times when you are not able to respond to customers. We also announced that Mochi is now an official app on the Shopify app store. You can read more about those updates here.

This month we are excited to announce that Mochi now offers multiple plans for users with differing needs. To get a complete understanding of each plan, you can continue reading this post, or you can login to Mochi and view the options in your Account setting.

How to Select Your Plan on Mochi

Selecting your plan on Mochi is very simple. If you are signing up for the first time, then you will be asked to select your plan during the walk through process.

If you do not select a plan during the walk through, your plan will default to Free.

text e-commerce customers

If you already have an account on Mochi, then you can select a plan by following the steps below. If you choose not to select a plan, then you will be moved to the Free plan and your features may be limited.


  1. Login to your Mochi Dashboard
  2. Click on the hamburger button in the top-right corner of the dashboard then select Account
  3. Scroll down to the section titled “Plan” and select the button that says “Change Plan”
  4. Select the plan that is right for you


Keep reading to learn about the features available in each plan.

A Plan for Everyone

Mochi’s new plans are based on the features you need and the volume of conversations you experience (text messaging and web chatting with customers). These plans will continue to be updated as new features are released.

Free Plan

Mochi’s free plan is designed for individuals and small teams. The primary features available on this tier are web chat and the Mochi Dashboard. If you need an awesome chat widget that is simple to install and simple to use then this is the plan for you.

How Much does Mochi cost? Free

Our Free plan includes the following features:

  • Single User
  • Web Chat
  • Chat Dashboard
  • Custom Schedules
  • Custom Away Messaging
  • Customizable Theme
  • Unlimited Chat Support
  • 500 Monthly Messages


The price for our Free plan is, of course, $0/mth.

Starter Plan

Mochi’s Starter plan is great for individuals and teams, who want to engage customer using SMS / text messaging.

Text messaging is an amazing way to communicate with customers and will really help your store stand apart.

How Much does Mochi cost? Starter

Our Starter plan includes the following features:

  • Single User
  • All Free Features
  • SMS / Text messaging
  • Live Customer Insights
  • Historic Chat Logs
  • User Profiles / Avatars
  • Unlimited Chat Support
  • 1,000 Monthly Messages


The price for our Starter plan is only $15/mth.

Basic Plan

Our Basic plan is perfect for small to growing teams, with a higher volume of traffic to their site.

Basic users will have the ability to collaborate with team members and benefit from Mochi’s machine learning technology.

How Much does Mochi cost? Basic

Our Basic plan includes the following features:

  • 3 Users
  • All Starter Features
  • Off-Hours Form
  • Customer Lead Scoring
  • Unlimited Support
  • 3,000 Monthly Messages


The price for our Basic plan is only $35/mth.

Keep an eye out for more product updates going forward, as we have a lot of exciting things we’re working on building for you.

We’re grateful for the opportunity to serve all of our e-commerce customers and look forward to the shared successes we will enjoy in the future.


Josh Mortensen


Subscribe now to get more content to help you grow your online store!

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