Omni-channel & Cross-channel Communication
Delight Customers with Communication Options
Interact with customers across various communication channels from a single dashboard and in a single thread. Mochi offers Email, Text Messaging, and Live Chat.
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Simple yet Powerful Customer Interactions
Omni-channel Communication
Interact instantly with your customers through Live Chat, Text Messaging, or Email, while they’re browsing your online store.
(1) First, give your customers the freedom to ask questions or request updates through any communication channel they wish to use.
(2) Then, give your customer support staff the time-savings and convenience of managing all communications from a single customer support dashboard.
Cross-channel Communication
No more switching from tab to tab! Manage all of your interactions with an individual customer within a single view.
(1) Combine your communications into a single view, whether the customer switches between Live Chat, SMS/Text Messaging, or Email.
(2) Always have past conversations at hand, so your customer support staff can communicate in an ongoing conversation without repeating questions.
(3) Free yourself from the challenges of poor customer service experiences, agent confusion, and frustrated site visitors.
Speed and Personalization
Build trust and brand loyalty with your customers, by engaging with them immediately when they have a question.
(1) Respond instantly to customer’s questions when they visit your website.
(2) Make each customer feel special by customizing their interaction.
(3) Even with small customer support teams can provide over-the-top service for your customers.
What Can Mochi do For You?
A Communication Option for Every Customer
Your customers are the life blood of your business. With Mochi, you can give them exactly the type of customer service they’re looking for.
SMS/Text: 70% of online shoppers will visit your site using a mobile device. Mochi allows you to text message with these visitors in a convenient, seamless manner.
Email: Link your support email to Mochi and respond to customer emails directly, while keeping all of your support communication in one place
Live Chat: Interact with visitors when they’re on your site using Mochi’s simple, user-friendly chat widget.
A Streamlined Tool for Support Staff
Mochi converts each customer interaction into an easy-to-manage, trackable ticket. Within each ticket, your customer support staff can:
(1) Communicate via any communication channel your customers prefer – Email, Live Chat, SMS / Text Messaging.
(2) View rich customer information to help them have a personalized and positive interaction with your customers.
(3) Assignment customer support staff, set due dates, manage priorities, and quickly complete tasks and close tickets.
A Simple Process for Managing it All
Mochi makes managing support conversations with customers a breeze. From first interaction to support resolution, Mochi has it covered.
As close to being in a physical store with your customers as you can be. See who is online at any given time. Wait for them to reach out or proactively message them.
Like a personal assistant that organizes conversations and tickets on your behalf. Mochi automatically creates tickets based on customer conversations and assigns due dates.
Start Having Better Communication with Customers Now
Don’t wait to communicate with your customers. Meet them where they are – on your online store! Start your 14-day FREE tiral now.
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