Customer Insights & Activity Timelines
Empower Your Staff with Rich Customer Data
Serve your customers better by knowing who they are, where they came from, what they’re browsing, what they’ve bought in the past, what questions they’ve already asked, and so much more.
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Instant and Powerful Customer Insights
A Holistic Customer View
Expedite customer interactions and eliminate the back-and-forth of conversations with a holistic view of your customer’s info.
Mochi consolidates customer details, orders, tickets, and activity history into a single timeline, giving customer support staff data-driven, actionable insights without switching screens.
A Personalized Customer Timeline
The Mochi Customer Timeline is like nothing else available. From a single view, Mochi provides the following customer info:
Customer Sources: Know where your customers are coming from, how they arrived at your online store, and what page they landed on first.
Customer Behavior: See which products your customers are viewing, which ones they put in their cart, their orders, and how often they visit your store.
Customer Requests: View open and closed tickets, ongoing and past conversations, and notes other staff members have written about the customer.
What Mochi Offers Customer Support Teams
Know Your Customers Personally
Mochi enables your support staff to respond quicker and with greater accuracy to customer questions, by providing them with all of the insights they need in a single location.
Open/Fulfilled Orders: Quickly access current and past order information, such as product details, order ID, quantities, purchase date, ship date, and tracking info.
Open/Closed Tickets: Instantly view both open and closed ticket details, so your customer support staff never have to go looking for it.
Contact Info/Notes: Readily access all of your customers’ contact info and internal notes in a single location.
Save Time and Avoid Headaches
Mochi offers an intuitive, organized work space for customer support staff to view customer details and manage customer information.
(1) Quickly search for and find any customer’s information.
(2) Take action on the rich customer data during conversations and while completing support tasks.
(3) Update customer details on the fly from one view.
(4) Never switch between tabs to find customer info ever again.
Give it a try. You'll love the simplicity and ease Mochi provides.
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