Features 3 – Customer Support – Mochi
Customer Support Ticketing & Management

Set a New Standard for Customer Support

Delight your customers and staff, with Mochi’s modern customer support platform. Manage customer conversations and tickets with an efficient, smart, and modern support tool.

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Simple and Smart Help Desk Solutions

All the helpdesk features you need

TAGS

Add tags to your tickets to sort them in your custom views.

ASSIGNMENT & ANTI-COLLISION

Assign tickets to your agents to distribute incoming tickets. Avoid duplicate work by seeing who is working on a ticket.

INTERNAL NOTES & MENTIONS

Collaborate directly on tickets using internal notes and mentions.

Powerful Tools/ Features

Use Internal Notes to communicate with teammates right from within the conversation. Internal notes are not seen by the visitor, only teammates, so your team can communicate quickly right from within Drift.

See who is on your site at any given moment with Live View. Even before a visitor has chatted in, with Live View your team can see who is on your site and start a conversation with them.

 

Communication

Your helpdesk shouldn’t make you sound impersonal and robotic

Customize your ticket forms, agent responses and support portals to look and sound exactly the way you want, so that your customers remember you for the unique experience you provide.

Route customers to agents with the right expertise. Use multiple business hours and our multilingual capabilities to personalize your support for customers around the globe.

Undercover Mama
"I've been using this chat feature for several months and it's really helpful. I love the texts feature, which can be managed easily from the phone if you are not in front of the computer. Great product and great service!"
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Vapor Rhelm
"I love it. I like how you get texts when someone uses the chat widget. I also like how people can text you."
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Lobo Gear
"I've really enjoyed using Mochi! I especially enjoyed working with the texting feature. It's nice to be able to just see texts come in and reply that way, rather than needing to constantly check to see if anyone had messaged like with most other services. I highly recommend Mochi to anyone with a business on Shopify!"
Q.NOOR
"I've been using Mochi for a few months now and have really loved my experience. It is so nice to be able to quickly answer customers' questions and keep them on the site. Probably the very best part of Mochi has been the Mochi team's customer service. They are so quick to answer my questions and have made it so easy to customize the app so it is just right for my site and customer needs. You won't reget adding this app!"

Mochi has all the Customer Support Tools You Need

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Don't let customers leave with their questions unanswered.

Start engaging with visitors to your online store today. Provide instant answers, exceptional customer support, and timely service.

Explore More Benefits of Mochi

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Mochi can be used on any site. If you’d like to try a 14-day FREE trial please let us know what platform you use, and we’ll help you get started.