Simple and Smart Help Desk Solutions
All the helpdesk features you need
TAGS
Add tags to your tickets to sort them in your custom views.
ASSIGNMENT & ANTI-COLLISION
Assign tickets to your agents to distribute incoming tickets. Avoid duplicate work by seeing who is working on a ticket.
INTERNAL NOTES & MENTIONS
Collaborate directly on tickets using internal notes and mentions.
Powerful Tools/ Features
Use Internal Notes to communicate with teammates right from within the conversation. Internal notes are not seen by the visitor, only teammates, so your team can communicate quickly right from within Drift.
See who is on your site at any given moment with Live View. Even before a visitor has chatted in, with Live View your team can see who is on your site and start a conversation with them.
Communication
Your helpdesk shouldn’t make you sound impersonal and robotic
Customize your ticket forms, agent responses and support portals to look and sound exactly the way you want, so that your customers remember you for the unique experience you provide.
Route customers to agents with the right expertise. Use multiple business hours and our multilingual capabilities to personalize your support for customers around the globe.
Mochi has all the Customer Support Tools You Need
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Don't let customers leave with their questions unanswered.
Start engaging with visitors to your online store today. Provide instant answers, exceptional customer support, and timely service.
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