Get to Know Your Visitors &
Communicate how They Want
Live Customer View
Know instantly when someone arrives on your site with Mochi’s live customer view. Quickly scroll through past conversations, see how the customer arrived at your site and what pages they’ve visited, and check to see if they’ve made purchases in the past or have anything in their shopping cart.
Text Messaging / SMS
Communicate with your customers the way they want to communicate. Most online shoppers are visiting your site on their mobile devices. Text messaging allows you to interact with them, without blocking the view of your product pages.
Live Webchat
Begin interacting with your customers the moment they land on your website. Customers are able to message you through a simple, user-friendly chat widget on your site, while you can respond to them via the centralized Mochi dashboard.
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Central Dashboard
Easily manage every aspect of your customer engagement from a single, centralized dashboard. See who is on your site right now, view their activity and previous conversations, and begin a new conversation all in one place.
Historic Chat Logs
Be confident when you engage with a visitor to your site, by reviewing their historic chat logs before you launch a conversation. Know instantly if they’ve asked questions about particular products in the past and be better prepared to help them in the present.
Away Messaging
Let your customers know when you are available to interact with them yourself by setting active business hours within the Mochi live chat app. When you’re away you can still gather useful information that will help you serve them better, even if you don’t have chat bots enabled.
Smart Lead Scoring
Be more productive with your time by focusing on the customers who are the most ready to make a purchase. Mochi’s smart lead scoring is based on the actions customers have already taken on your site – actions that indicate whether they are moving towards or away from a purchase.
Custom Schedules
Decide exactly when you want to respond to customers yourself, or when you want to rely on the chat bot or away messages. Enable the contact form during off-hours, so you never miss the chance to gather visitors contact info and convert them to customers.
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