Privacy Policy – Mochi

Terms and Policies

Privacy Policy

Updated Date: June 26, 2019

This Mochi Privacy Policy (“Privacy Policy”) accompanies the Mochi Subscription Terms of Service, available at https://mochi.ai/terms-of-service or a successor URL (the “Agreement”) entered into between you (“Customer”) and Mochi. Capitalized terms used in this Support Policy that are not defined herein have the meanings given to them in the Agreement.

Mochi “the App” provides a suite of messaging software-as-a-service solutions offered through a single platform “the Service” to merchants to power chat conversations on their online stores.

This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with (1) a Shopify-supported store or when you install or use the App with (2) a self-hosted store.

Personal Information the App Collects

For Shopify-supported Stores

When you install the App, we are automatically able to access certain types of information from your Shopify account: write_themes, write_script_tags, read_products, read_customers, read_orders, read_locations, and read_checkouts.

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App on Shopify: information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information; Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

For Self-hosted Stores

We collect the following types of personal information from you and/or your customers once you have installed the App on your site: information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information; Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Mochi may at times share Customer Data with Third-Parties solely to the extent necessary to provide the Services to Customer.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you subscribe to the Mochi Services, we will maintain your Customer Data for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal@mochi.ai or by mail using the details provided below:

Mochi, Inc.
3707 N Canyon Rd
Provo, UT 84604, USA.

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