Mochi is the best chat app for small to medium eCommerce. Give support any time, anywhere.
Running an eCommerce shop as an individual or small team? Mochi will help you delight your customers with immediate support response.
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Key Features
Web Chat
Begin interacting with your customers the moment they land on your website. Customers are able to message you through a simple, user-friendly chat widget on your site, while you can respond to them via the centralized Mochi dashboard.
Text Messaging
Communicate with your customers the way they want to communicate. Most online shoppers are visiting your site on their mobile devices. Text messaging allows you to interact with them, without blocking the view of your product pages.
Central Dashboard
Easily manage every aspect of your customer engagement from a single, centralized dashboard. See who is on your site right now, view their activity and previous conversations, and begin a new conversation all in one place.
Live Customer View
Know instantly when someone arrives on your site with Mochi’s live customer view. Quickly scroll through past conversations, see how the customer arrived at your site and what pages they’ve visited, and check to see if they’ve made purchases in the past or have anything in their shopping cart.
Historic Chat Logs
Be confident when you engage with a visitor to your site, by reviewing their historic chat logs before you launch a conversation. Know instantly if they’ve asked questions about particular products in the past and be better prepared to help them in the present.
Off-hours Contact Form
Mochi’s off-hours contact form converts your chat widget into a contact form during your non-business hours. Customers can enter their name, email, and a message and you can respond directly to the email. Never worry about missing an opportunity to help your customers again.
Away Messaging
Let your customers know when you are available to interact with them yourself by setting active business hours within the Mochi live chat app. When you’re away you can still gather useful information that will help you serve them better, even if you don’t have chat bots enabled.
Smart Lead Scoring
Be more productive with your time by focusing on the customers who are the most ready to make a purchase. Mochi’s smart lead scoring is based on the actions customers have already taken on your site – actions that indicate whether they are moving towards or away from a purchase.
Real Time Support
Build trust and brand loyalty with your customers, by engaging with them immediately when they have a question. Even with a small team, you have the ability to act in the smartest way for both you and your customers.
Customize Your Experience
Custom Widget Themes
Easily edit the design of your Mochi chat widget, so that it matches the design of your website.
Custom User Profiles
Get personal with the visitors to your site by using real names and images in your shop’s chat profiles.
Custom Schedules
Decide exactly when you want to respond to customers yourself, or when you want to rely on the chat bot or away messages.
Admin Controls
Have complete control over the users and user rights for your entire team.
Team Conversations
Communicate quickly with your team through a team conversation channel. Stay on top of assignments and get answers from team mates as soon as you need them.
Smart Chat Assignments
Send customers questions, inquiries, and requests directly to the right people on your team so that your customers always feel taken care of.
Get Your Team Involved
Conversation Tagging
Organize the conversations you have with customers with conversation tags, so you can easily find them again and reference past responses.
Team Management
Assign different roles and responsibility to users within your team, while maintaining control as the admin of your shop.
