Shopify – Mochi

Mochi on Shopify

Live Customer Support with Texting and webchat

Benefits of Live Chat on Shopify

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Know who is Browsing Your Shopify Store

The Mochi dashboard gives you a live feed of the visitors who are browsing your Shopify store and their activity. Get to know your Shopify store visitors and interact with them based on their behavior and needs.

Communicate with them in Real-time

The best time to engage with visitors to your Shopify store is when they’re actively browsing your products. Reach out with either a text message or through web chat, all from the convenience of your Mochi dashboard. Additionally, you can text customers directly from your phone.

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Interact Even After Hours

There’s a good chance that the majority of your Shopify store visitors are browsing after hours. Mochi’s chat bots allow you to engage with them, even when you’re not at your computer. Never miss an opportunity to please a customer again!

Why Shopify?

The best eCommerce platform to build and launch an online store.

Shopify offers online retailers a simple, user-friendly suite of tools to build and run an online store. Services include: payment collections, marketing, and shipping. With Shopify you can sell through an online store, on social media, or in person.


Online Stores

$41.1 Billion

Gross Merchandise Volume



How does Shopify work?

If you plan to launch an online store, then Shopify offers the suite of tools you need. It doesn’t require any technical training, no coding, no graphic design work.

You can:

  • Create and customize your online store

  • Market and sell in multiple places (e.g., web, mobile, social media, and online marketplaces.

  • Manage products, inventory, payments, and shipping

  • Access hundreds of helpful apps (like Mochi) to help you accomplish goals across your business activities.

My goal is to make commerce easier for everybody​

Tobias Lütke, Shopify CEO

Mochi on Shopify

Mochi is specifically designed for small to medium-size Shopify stores. We work hard to understand what Shopify stores need to succeed and to build tools to get the job done.

Shopify is a great platform to launch an online store, but you’re still going to need to put in a lot of work. You’re also going to need a lot of help.

Setting Up Mochi on Shopify

Adding Mochi to your Shopify store is extremely easy. Just follow these 3 simple steps:

Make sure you are logged into your Shopify account then go to the Mochi Live Chat app page

On the Mochi Live Chat app page, select the large, blue button that says “Add App”

Complete the first time set up wizard to customize your chat widget and your dashboard

That’s it! Getting started with Mochi on Shopify is that easy.

Key Features for Shopify Stores

Omnichannel Communication



Chat Widget


Lead Scoring

Not on Shopify? Click here

Shopify Plans


Our Basics plan is perfect for individuals, who run their Shopify store on their own.

  • Live web chat​
  • Text messaging​
  • Live customer view​
  • Historic chat logs​
  • Custom schedules​
  • Away messaging​
  • Unlimited chat support​


billed monthly

Not on Shopify? Click here


Our custom plans are built to fit the needs of larger Shopify teams.

If your team has outgrown the Basic or Professional plan, we can provide a custom service for your specific needs.

Our custom plans also have custom pricing based on the needs of your team.


To get started click the button below.

Shopify Customers

Not on Shopify?

Not a problem

Mochi can be used on any site. If you’d like to try a 14-day FREE trial please let us know what platform you use, and we’ll help you get started.